Terms & Conditions

Terms and Conditions

1. An instruction to carry out work, whether written or verbal, shall be taken as acceptance of these terms and conditions unless the work is the subject of another written contract, the terms of which supersede these.

2. Definition and basis of pricing

a) An estimate is an approximate price, calculated with reasonable care from available information, which may be given as a range or percentage variation. It constitutes an offer to do the work within the price range. This will be used where an exact price is not required or is impossible to give due to lack of information.

b) A quotation is an offer to do the work specified at the price quoted. Once either a quotation or an estimate is accepted by the client, either verbally or written, it is to be taken as a contract between the company and the client.

c) Schedule of work. An estimate or quotation will be costed on the schedule of work prepared from information supplied by the client. This schedule is the basis of the contract and clients are advised to check the schedule carefully to ensure that it is what they require.

3. Conditions

a) The price is based on normal working hours, Monday to Friday, unless otherwise stated.

b) Prices do not include any charges made by the supply authority unless otherwise stated.

c) All possible care will be taken in carrying out the work, this will mean plasterwork made good to original finish and floorboards and access panels screwed back. It does not include redecoration.

4. Variations

a) Unless otherwise stated in the estimate or quotation all variations in labour and/ or material costs subsequent to the date of the estimate or quotation may be passed on to the client.

b) Variations or additional work required shall be detailed by the client as early as possible. Ideally this will enable a price variation to be prepared and accepted. Instructions for work to proceed, before such acceptance, shall be required in writing and taken to mean acceptance of charges on a time and materials basis. Should variations be necessary and the client not available, whilst work is carried out in conjunction with other tradesmen, the work will be carried out in the manner we consider to best solve the problems and this will be chargeable unless this has been expressly forbidden by the client in writing.

5. Payment

a) Unless otherwise stated in the estimate or quotation, payment shall be due on receipt of invoice, which shall be submitted on completion of work.

b) Should the period of work be extended, monthly invoices for work done and materials supplied or specially ordered and held will be submitted. Payment of these shall be due on receipt of invoice.

c) Materials supplied shall remain the property of the company until paid in full.

6. Time of Completion

The company shall endeavour to carry out the work in accordance with the dates specified on the estimate or quotation, or if not dates are specified, within a reasonable period of time. However, the company cannot be held responsible for any losses, damage or increase in cost due to delays beyond the control of the company.

7. Guarantee

We undertake to carry out the work to a standard at least in accordance with such relevant regulations as are in force at the time and any associated product certification schemes. The completed work will carry a 1 year guarantee against faulty workmanship or installation materials. Electronic devices, luminaries and appliances are excluded from this warrantee but will be covered by the manufacturer’s warrantee for a minimum of one year. We shall not be liable for damage from external sources affecting the installation or any form of misuse. We shall not be responsible for any losses incurred by the client using equipment before the handover on completion of work. The implementation of this guarantee shall only be carried out by the company staff or persons instructed by the company. No responsibility is accepted for repairs or alterations effected by anybody else.

If a fault develops at any time, then the consumer is entitled to certain remedies by law. Details of these are set out in the relevant acts, including the Sales Of Goods Act 1979, the Sale Of Goods and Services Act 1982 and Sale and Supply of Goods to Consumers 2002. If a fault is confirmed within the guarantee period, the consumer is entitled to additional protection. In the event of a fault developing, the member will offer the consumer a range of remedies, including to:

  • Correct the fault on site, if this is practical and in line with the guarantee offered.
  • Provide replacement or extra equipment to restore the system to its original condition and make good any alterations that have been made.
  • Pay a refund that is at least equal to the full value of that part of the system that is faulty.